Exercise extreme caution! This important alert is being
issued by the Consumer Council of Fiji to consumers who are
contemplating engaging with “Golden Events Fiji”. The
Council has received complaints whereby Golden Event Fiji
had failed to deliver services after taking deposits from
consumers. This has left consumers in a state of distraught
and worry as they have lost hundreds.
The trader in
question operates via social media and offers services such
as mandap decorations (Hindu wedding) and birthday/party
decorations. It also offers mehndi services. In one of the
cases lodged at the Council, a consumer paid $350.00 to
Golden Events Fiji for the decoration of the wedding venue
however, the trader failed to turn up on the wedding day.
Attempts made by the consumer to contact the said trader
proved futile.
As such deceptive practices by the
trader in question drain the happiness out of
once-in-a-lifetime occasions leaving a dejected mark in
consumer memories, CCoF Chief Executive Officer Ms Seema
Shandil has called on consumers to be vigilant as we are
approaching the holiday season which is marked by numerous
events and functions.
“Many consumers will be
looking to hire event managers/ wedding decorators/ hall or
event venues; hence consumer vigilance is core when engaging
with such traders. Consumers are also urged to contact the
Council, should they need any advice on the same,” said Ms
Shandil.
Businesses providing such services have a
fiduciary responsibility of providing timely and quality
services to which they have agreed. In instances they cannot
provide services due to genuine reasons, they must inform
the consumers well in advance and provide a full refund so
that other arrangements can be made.
Any consumer
facing similar issues with Golden Events Fiji or other
events management company are urged to lodge their
complaints via the toll-free National Consumer Helpline 155
or email
[email protected]